I hereby Agree with RAPID GAIN 5X Ordering Policy.
RAPID GAIN 5X Operating Time and Holidays
1. Online Ordering: 24 hour, 365 days.
2. Online Payment: 6.00 am to 11.00 p.m. or depending on Bank’s policy.
3.Payment Cut-Off time for same day ship out is 12 pm from Monday to Friday, Malaysian Standard Time (+8 G.M.T.)
4. RAPID GAIN 5X ONLINE STORE DO accept orders and online payments made during Holidays. All orders will be shipped the Next Business Day.
5. RAPID GAIN 5X DOES NOT SHIP ORDERS DURING AND ON: Saturday, Sunday, National Holiday, Wilayah Persekutuan & Selangor Holidays.
6. Contacting RAPID GAIN 5X: We answer all e-mails during business hours.
How to Order from RAPID GAIN 5X
1. Choose a language, English or Bahasa Malaysia. Depending on which Language is available at that time.
2. You need to register an account with RAPID GAIN 5X. You can register during ordering process.
3. If you already have an account with us, click “Log In”.
4. Browse website and available products.
5. If you like any item and very sure to purchase it, click “Buy Now”.
6. Once you have finish shopping and would like to pay for it, click “Checkout”.
7. You will be prompted to Address confirmation page. You may ship your order to any other address beside billing address.
8. Now, confirm your Billing and Shipping address.
9. Choose a payment method.
10. If you change your mind and would like to Change or Cancel order, click “Cart Contents” and change the Quantity or Remove an item.
11.Once you have chosen Payment Method, Confirm the order and the transaction is completed.
Payment Methods
We accept payment directly from our website. The payment we accept are FPX, GPAY, APPLE PAY and GRAB, CREDIT and DEBIT CARD.
Shipping of Order
1. We ship your order on the same business day as long the payment is made before 12pm. from Monday to Friday.
2. We ship your order using any Courier company that provide affordable yet decent service.
3. Order takes 1 to 5 business days to reach depending on the area. City and Town area is faster while rural area takes longer.
4. International Orders are Shipped by DHL or FEDEX.
5. We do not ship to ISRAEL, PALESTINE, and countries that are black listed by the Malaysian Government, or and countries with war conflict that makes deliveries difficult.
Damages and Shortages
Merchandise damaged during shipping or shortages (missing items) must be reported to RAPID GAIN 5X within 24 hours of receipt. RAPID GAIN 5X will then either issue you credit or send replacements for the amount of any confirmed damaged or missing merchandise. RAPID GAIN 5X will contact the shipping company for visual inspection of the merchandise and box. RAPID GAIN 5X will then either issue you credit or send replacements for the amount of any confirmed damaged or missing merchandise.
Refund AND Returns
You must contact us for a return of any merchandise due to damages and incorrect product caused by our mistake. We do not accept returns if you order incorrect product.
We cannot accept Return and give Refund if product has been opened.
We cannot accept Return if you do not like the taste of the product or the taste is off and not to your expectation.
We cannot accept Return if the product is outlawed by your country import law. You are solely responsible of your country import law.
All sales final on clearance and short-dated items. Clearance and short-dated items are not returnable or refundable for any reason. Short-dated items have a “best by” date displayed after the product name and are sold for a reduced price.
Free GIFT is not returnable nor replaceable. REMEMBER, it’s a FREE gift and not part of a bundle deal.
On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it. Please contact us so we can exchange it for the correct item.
If your package is returned to us for reasons such as refused delivery and failure to delivery after three attempts, you will be responsible for COURIER actual cost to re-ship the package and the return charges.
Back Orders
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this case, we will mark the product “out of stock” on our website. If any product is not in stock for an order, we will hold off shipment of your entire order until all products are available. You should place a separate order containing only in-stock products to have it processed immediately.
These policies are subject to change anytime without notice.
If you DISAGREE, please do not buy from us.
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